Legal & Service Agreement
Terms & Conditions
Transparent, fair, and reverent terms governing our online puja bookings, verified pandit rituals, and 100% video proof guarantee.
100% Video Proof
Personalized video of your family sankalp sent directly on WhatsApp within 24–48 hours.
Full Refund Assurance
If we cannot provide your sankalp video proof, you receive a 100% full money-back refund.
Verified Pandits
Conducted by authentic, experienced Vedic pandits at Kashi, Ujjain, Deoghar, and Kalighat.
Support Desk
Direct WhatsApp coordinator desk assistance for all inquiries, rescheduling, and updates.
Last Updated & Effective: October 2026
Please read these Terms and Conditions ("Terms", "Agreement") carefully before using the website VisitTemples.in (the "Platform", "we", "us", or "our") or booking any spiritual services. By accessing our platform or booking an online puja, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Nature of Spiritual Services & Platform Role
VisitTemples.in acts as a reverent, specialized digital intermediary connecting devotees worldwide (both in India and Non-Resident Indians abroad) with qualified, verified Vedic Pandits, Purohits, and traditional Tirtha Kshetras (including Kashi/Varanasi, Ujjain Mahakal, Deoghar Baba Baidyanath Jyotirlinga, Kolkata Kalighat, Vrindavan, Haridwar, and Ayodhya).
When you book a puja, you explicitly authorize VisitTemples.in to coordinate with an experienced local pandit who acts as your designated Purohit. The pandit performs the ritual on your behalf and invokes the sacred Vedic Sankalp citing your name, gotra, and place of residence before the deity.
2. Accuracy of Devotee Sankalp Information
To ensure the religious validity of the Vedic Sankalp, you agree to provide complete and accurate details:
- Full names of the primary devotee and any participating family members.
- Valid Gotra (if ancestral gotra is not known, pandits invoke "Kashyap" gotra as sanctioned by shastras).
- Optional astrological data (Nakshatra, Rashi, or Janma Tithi) if applicable to the chosen puja package.
- An active WhatsApp mobile number with country code for delivery of puja updates and video proof.
VisitTemples.in cannot be held liable for mispronunciation or recording errors resulting from incorrect spelling or erroneous information submitted during checkout.
3. Ritual Execution, Auspicious Muhurats & Temple Protocols
All pujas are conducted according to traditional Vedic vidhi, utilizing authentic samagri (such as bilva patra, gangajal, pure ghee, dhoop, chandan, and sacred flowers). Pujas are scheduled during shastric muhurats on the chosen festival date or tithi.
In rare instances of force majeure—such as sudden temple closures by administrative authorities, state VIP movement, celestial eclipses (Surya/Chandra Grahan), or natural impediments—the puja will be respectfully performed at the earliest subsequent auspicious muhurat, with prompt communication sent to the devotee via WhatsApp.
4. 100% Video Proof Delivery Policy (Our Sacred Guarantee)
Trust and devotion are the foundation of VisitTemples.in. We take solemn responsibility for providing video proof of your booking:
- What is recorded: A clear, personalized high-definition video recording featuring the conducting pandit reciting your family name, gotra, and sankalp, followed by the sacred mantra chanting and aarti/darshan.
- Delivery timeframe: The video is shared directly via WhatsApp within 24 to 48 hours following the conclusion of the rituals.
- Failure guarantee: If, due to any pandit, technical, or unforeseen administrative circumstance, we are unable to furnish your valid sankalp video proof, you are entitled to a 100% full money-back refund without hesitation.
5. Pricing, Payments & Prasad Delivery
All prices shown on VisitTemples.in are quoted in Indian Rupees (INR) with international card and currency conversion support for devotees overseas. Packages include all sacred samagri costs, pandit dakshina, and platform coordination charges.
Where physical prasad delivery is chosen as part of a package:
- Prasad items (such as dry fruits, vibhuti, sacred threads/rakshasutra, or temple chandan) are packed hygienically and dispatched via reputed courier/postal partners within 48–72 hours of puja completion.
- Tracking numbers are updated on WhatsApp. Delivery times vary by location (typically 4–8 business days).
- Fresh perishable offerings (sweets, fruits) are distributed to cows (gau-seva) or devotees at the tirtha as per shastric custom and are not shipped through postal transit.
6. Cancellation, Rescheduling & Refund Policy
| Scenario | Timeline | Refund / Resolution |
|---|---|---|
| Cancellation by Devotee (Early) | Before 48 hours prior to puja date | 100% full refund or free reschedule |
| Late Cancellation | Within 48 hours of puja date / muhurat | No refund (fresh samagri procured & pandit reserved) |
| No Video Proof Provided | Past 48 hours without delivery | 100% full automatic refund |
| Temple Inaccessibility | Unforeseen curfew / state protocol | Rescheduled to next auspicious muhurat or 100% refund |
Approved refunds are credited back to the original payment method (UPI, bank account, or card) within 3 to 5 business days.
7. Theological & Spiritual Disclaimer
In accordance with ethical spiritual tenets and Indian consumer protection regulations:
"VisitTemples.in facilitates sacred Vedic worship conducted by knowledgeable purohits in traditional sanctums. While we guarantee authentic Vedic procedure and personal sankalp on video, spiritual outcomes, divine fruit, and blessings are matters of personal faith, individual karma, and the will of the Divine. We explicitly make no promises of miraculous financial gains, guaranteed medical cures, or supernatural events."
8. Intellectual Property & Video Rights
The articles, pilgrimage guides, photos, graphics, and temple architectural data published on VisitTemples.in are protected by intellectual property laws.
The personal sankalp video delivered to you is your personal spiritual record. You are free to download, save, and share it with family and loved ones. VisitTemples.in respects your privacy and will never broadcast your personalized sankalp video publicly on promotional channels without your prior written consent.
9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes, differences, or claims arising out of or in connection with our services shall be subject to the exclusive jurisdiction of competent courts in India.
10. Customer Support & Grievance Redressal
We are committed to prompt, respectful resolution of any queries, feedback, or booking concerns:
Official Email Support:
visittemples.in@gmail.comWhatsApp Helpdesk:
+919114495967Support hours: Monday to Sunday, 8:00 AM to 9:00 PM IST. Typical WhatsApp response time is under 15 minutes.
Frequently Asked Questions
Common Questions About Our Terms & Policies
What is the 100% video proof guarantee?
Every online puja booked on VisitTemples.in includes personal sankalp by a verified Vedic pandit, mentioning your family names and gotra. A video clip of this sacred sankalp is delivered to your WhatsApp within 24 to 48 hours. If for any technical or logistical failure we cannot deliver your video, you receive an immediate 100% full refund.
What if I do not know my Gotra?
If you do not know your family gotra, you can simply select or mention 'Kashyap'. As per Sanatana Dharma scriptures, Rishi Kashyap is revered as the universal progenitor, and pujas performed in Kashyap gotra are Vedic and completely authentic.
Can I cancel or reschedule my puja booking?
Cancellations and rescheduling requests made before 48 hours of the scheduled puja date are eligible for a 100% full refund or a free reschedule. Once within 48 hours of the puja date, cancellations cannot be refunded as fresh sacred puja samagri is procured and the conducting pandit's auspicious muhurat slot is permanently reserved.
Does VisitTemples guarantee material results from pujas?
No. In strict adherence to Vedic principles and consumer law, we guarantee the authentic, meticulous, and pious performance of the ritual in your name with complete video evidence. Spiritual outcomes, blessings, and personal fruits rest entirely between you, your karma, and the Divine.
Have a Question About Booking?
Our spiritual coordinator team is available on WhatsApp to assist with gotra queries, muhurats, and special family sankalp arrangements.